How can we help?

General

About Haba

Haba is an AI driven insurtech solution from Eklipse technologies that helps customers get insurance covers for car, gadgets(phone and laptop) and health as well in the most seamless, social engaging and intelligent driven model.  

How do I get insured with Haba?

The app is used to purchase Haba policies and coverage. Customers must download the app in order to buy insurance cover, manage policy and file claims. 

What is a service repair center?

These are our chosen partners; they have well-established repair facilities across the country and are knowledgeable about cars or gadgets. We will send your item to for expert repair if you choose the service repair center option during the claim process.

What kind of policies does Haba cover?

Currently, Haba offers cars, gadgets  and health insurance. 

How can I reach you?

For enquiries about products and services or case of emergencies, you may contact 08000HABAAPP or follow @usehaba_app on instagram. 

How confidential is my personal information?

We have a well detailed privacy policy for all subscribers/users. Click on the link to check user privacy policy.

Car Insurance

How do you calculate the cost of a Haba car policy?

Policies are calculated based on the value of the car.   

What does a Haba car policy cover?

Haba policy for cars covers damages caused by Fire incidents, accidents,vandalism such as in riots, fights, robbery, theft, natural disasters such as flood.  We recommend requesting a quote for a complete list of coverages. You'll be able to see and modify your coverage, start date, and other details. After you purchase insurance, we'll email you a copy of your new policy.

Do you insure commercial car?

Yes. We insure commercial vehicles, although the terms and conditions may differ from private vehicles. 

Gadget Insurance

How does Haba calculate the cost of a Haba gadget policy?

Policies are calculated based on the value and model of the device. This is done automatically through artificial intelligence 

What does Haba gadget policy cover?

The policy covers screen damage resulting from cracks.

How do I pay for my Haba Insurance policy?

Payment can be made directly on the app with your card; we can ask for your card details from where we can serve you an option of payment, either monthly payment or for the entire year. 

What is the difference between third party insurance and comprehensive insurance?

A third-party insurance policy only protects the insured against third-party losses and damages, whereas a comprehensive car insurance policy protects the insured against both his or her own damages and third-party costs. 

Haba HMO

How do I buy Haba HMO health insurance?

Get started by downloading the app, register by creating your login details, click on the + icon then proceed to select the type of insurance you want. You will be required to pay with your ATM card or other payment options as requested in the app. This entire process takes about five minutes. 

How do I buy third party health insurance?

Log into your account, click on the option that says ‘for someone else', fill in the relevant information, select the health plan and you are done. 

What is a primary hospital?

These are selected hospital in our network that handles all your health care services after purchasing a health plan. This hospital will be selected buy you during your plan purchase.

How do I select a Primary hospital?

A list of hospitals is provided for you to select when purchasing a plan. You are advised to select a hospital close to your location and at your convinience.

What happens if my hospital cannot perform a treatment?

Your primary hospital will refer you to a specialist or qualified hospital within our network. You can also request for a change of hospital provided the hospital is within our network. 

Do I need to visit the app or call before going to the hospital?

All you need to do is walk into your preferred hospital as selected on the app, show a virtual or physical health haba card,  and you are good to access optimum healthcare.

Are the health options flexible or one-time?

They are flexible. You can change your health plan, hospital preference at any time. Check the list of hospitals on the Haba HMO network in your Haba app or the website. 

Can I access hospitals outside the Haba HMO network?

No. You cannot access hospitals outside the Haba HMO network plan. 

How do I access the app?

Download the app on play store or apple store.

What if I don't use my insurance?

If you stay on your insurance plan for one year without using it, we will reward you a bonus on further renewal of the plan. 

Does my health insurance cover a family member?

Haba offers only individual health plan. Your health plan cannot cover anyone else besides you. You can purchase a separate plan for your loved ones through the mobile app. 

Instant help center

24/7 active in-app support for claims and enquiries